Ordering Info

PLACING AN ORDER. Free Shipping for June!

This site has a simple and secure Shopping Cart. Payment is handled by Paypal, and you can pay by Credit Card or Paypal without the need to log in.

Please phone or email us if you have any questions before or after you have placed an order. We don’t want to treat you as another number – we like talking to our customers, answering any questions, telling you when to expect your order, etc. If you would rather fax us that’s fine too. Fax: 250.227.9535

You can place an order for ironwork by:

Placing an order online through this website

Calling us on our toll-free number: 1.877.461.9466  Please have your credit card handy. (We are located in the Mountain Time zone (year round), and our office is open 9:00am till 4:00pm.)

Printing our online-order-form here, and faxing it to us at 1.250.227.9535

emailing us at info@kootenayforge.com (do not include any credit card information in your email – we’ll contact you).

A WORD ABOUT OUR PRICING AND SHIPPING:

All prices shown are in Canadian Dollars. You can convert them to your currency by going to this website: xe.com The Universal Currency Converter ®

Shipping in Canada and to the USA is by Parcel Post. Orders up to $100.00 are charged a flat rate of $15.00. Orders over $100.00 are charged 15% of the value of the order.

Please enquire about shipping costs to other countries.

Prices do not include taxes, where applicable.

A NOTE ON DELIVERY TIMES:

All of our products are made by hand, individually or in small batches, depending on the demand. Due to space constraints, some of the bigger items are only made as they are ordered. We do our best to ship orders as promptly as possible, generally within two to three weeks, often shorter. However, occasionally shipping time can be  up to 4 weeks. All orders are shipped by Canada Post expedited service. Once an order is shipped, it can take up to a week in Canada and 10 days to the USA to reach you.

If your order is time sensitive, and must meet a specific deadline, please let us know, and we will do our very best to meet your needs.